Shipping & Returns

I ship Hoya Plants and Cuttings on Mondays and an occasional Tuesday, if Monday happens to be a holiday.  Shipping for PLANTS and CUTTINGS will be a Flat Rate of $11.75, for the first 6 plants and then $3 for each additional plant. Your package will arrive via FedEx Express Saver with a guaranteed 3-Day delivery time. If you purchase a large number of plants, you may opt for the USPS Priority Service which is a FLAT RATE of $15.75 for an unlimited number of PLANTS or CUTTINGS.  Supplies are not included in that rate unless space in the package allows for them to be shipped with the hoyas.  If your supplies must be shipped separately, you will receive an invoice via PayPal for the cost of actual postage or the most economical method of getting them to you.  Be sure that your Shipping Address is a physical address since FedEx does not deliver to PO Boxes.

 

During a $14.99 PLANT SALE the shipping rate is $11.75 for up to 6 plants and then $2.00 for each additional plant.  Use the SHIPPING ESTIMATOR button located at the bottom of your Shopping Cart to get a quote prior to issuing payment.  Please email me if you have questions regarding this rate!

 

Your order will be processed and prepared for shipping beginning Saturday @ 8am.  Any orders received after that time will be processed and shipped the following Monday.  It may be possible to hold PLANTS, but not cuttings, so please order when you are ready to accept shipment. There are a few exceptions to that rule so please ask.

Each CUTTING is well hydrated prior to shipping. It is then individually labeled and the ID label is attached with the bottom (rooting end) of the stem below the label as you are reading the name.  Each PLANT will be drenched with a BATS treatment (systemic pesticide), a few day prior to shipping, shipped in the pot with the mixx, damp to dry, to prevent the roots from rotting during it's journey to your door.  Each plant is individually labeled with a sticker on the pot as well as a tag. Please note that the marker I use for the cuttings tags claims to be permanent but may fade over time.


I have no guarantee on the conditions of arrival but do everything in my power to ensure they arrive in the same condition as they were shipped. Please, if you conclude that you have received an unhealthy cutting/plant due to my neglect, email me and include photos, if possible. Shipping/Weather related issues cannot be considered as valid since this has to do with the USPS or FedEx handling.  Refunds are considered (within 14 days of ship date) on a case by case basis and only when the cutting/plant is returned, at the buyer's expense, in it's original state (with tag and/or in the same pot and mixx).

 

It is your responsibility to ensure you shipping information is kept up-to-date in your Account as well as your PayPal account when this is your method of payment. I can not be held responsible for Shipping Addresses that are incorrect or inconsistent and no refunds will be given in these cases but a SRQHoyas Credit may be considered for cases less than $50.  Postage fees are not able to be credited and are the responsibility of the customer.  Be sure that your Shipping Address is a physical address since FedEx does not deliver to PO Boxes.

Cuttings are shipped outside the US at your own risk...every country has their own Customs’ regulations...I cannot be held responsible. Cost for each box of cuttings is $55 for Express Mail service. PLANTS ARE NOT SHIPPED TO INTERNATIONAL ADDRESSES.




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